Features
One platform. 99+ tools.
Everything a modern gym or PT business needs — from lead capture to payroll — organised into 12 clear categories. Browse the full catalogue below.
Category 01 · 7 tools
Website & Lead Capture
Turn website visitors into trackable leads.
Capture every enquiry, trial booking and walk-in straight into your CRM — no spreadsheets, no missed follow-ups.
Custom Forms
Build any intake form in minutes.
Drag-and-drop forms for trials, enquiries, waivers and surveys. Every submission lands on the right person record.
- No-code form builder
- Auto-create or match person records
- Track conversion per form
- Embed anywhere
Marketing Pixels
Wire up Meta, Google & TikTok in one screen.
Track ad performance without touching code. Lead and purchase events fire automatically.
- One-click pixel install
- Server-side conversion API support
- Per-source ROI reporting
Lead Scoring
Know which leads are hot.
Score leads on engagement, source and behaviour so your team works the right ones first.
- Automatic score updates
- Hot-lead alerts
- Filter pipeline by score
Trial Management
From booking to conversion in one view.
Track every trial: when they start, who's coaching, whether they showed up, and what they did next.
- Trial booking pages
- Show/no-show tracking
- Conversion automations
- Auto-handoff to sales
Gym Tours
Walk-ins become members.
Book and run gym tours with structured talking points, follow-up tasks and conversion tracking.
- Tour scheduler
- Talking-point checklists
- Auto follow-up tasks
Visitor Log
Know who walked through the door.
Capture walk-ins, day-pass holders and guests with names, contact info and consent.
- Fast front-desk entry
- Convert visitors to leads
- Marketing consent tracking
Referrals
Members bring members.
Give every member a referral code, track who they sent, and pay out rewards automatically.
- Unique member codes
- Reward automation
- Referrer leaderboard
Category 02 · 7 tools
CRM & People
Every person, every interaction, one timeline.
Leads, prospects, members and ex-members in one searchable database — with the full history on every record.
People Directory
Your single source of truth.
Every lead, member and ex-member in one place. Search, filter and segment by anything.
- Smart filters & saved views
- Inline editing
- Bulk actions
- Custom fields
Lead Pipeline
Kanban for your sales process.
Drag leads through stages, see deal value, and never lose track of a hot prospect.
- Customisable stages
- Deal value & forecast
- Stage automations
Smart Segments
Slice your audience any way you want.
Dynamic segments by behaviour, membership, spend or tag. Used by automations and campaigns.
- Live segments
- Use in campaigns
- Export on demand
Households
Link family members together.
Group partners, kids and dependants under one household for billing and communication.
- Shared payment methods
- Family discounts
- One conversation per household
Member Notes
Private staff notes.
Internal notes on every member with timestamps and author, separate from PT coaching notes.
- Private to staff
- Searchable
- Pinned notes
Activity Timeline
See everything that's happened.
Every email, payment, booking, note and automation in one chronological feed per person.
- Auto-logged activity
- Filter by type
- Per-person & global views
Tasks
Nothing falls through the cracks.
Assign tasks to staff, link them to people, and get reminded before they're due.
- Per-person tasks
- Daily digest
- Recurring tasks
Category 03 · 12 tools
Memberships & Billing
Manage memberships without spreadsheets.
Recurring plans, session packs, freezes, cancellations and renewals — all linked to Stripe and to the member record.
Memberships
Live status on every member.
See active, paused, failed and expiring memberships at a glance.
- Real-time status
- Failed payment alerts
- Expiry reminders
Membership Types
Design any plan you want.
Weekly, monthly, contract, no-contract, session-pack, family — every model supported.
- Flexible billing intervals
- Setup fees & joining fees
- Sign-up page per plan
Membership Freezes
Hold without churning.
Members can freeze for a set period with optional fee. Auto-resumes billing.
- Self-service freezes
- Freeze fee support
- Auto-resume
Payment Plans
Split big payments cleanly.
Offer 4-pay, 6-pay or custom payment plans on programs and packages.
- Custom schedules
- Auto-charge each instalment
- Recovery on failure
Cancellations
Save more members.
Structured cancellation flow with offers, freeze prompts and exit reason tracking.
- Save offers
- Exit reasons
- Win-back automations
Coupons
Promo codes that just work.
Percentage, fixed and free-trial coupons with expiry, usage caps and per-plan rules.
- Stripe-synced
- Usage limits
- Per-campaign tracking
Gift Cards
Sell memberships as gifts.
Issue, redeem and track gift cards across web and POS.
- Branded gift card pages
- Auto-emailed
- Redemption tracking
Refunds
One-click Stripe refunds.
Refund or partial-refund any payment with a reason, logged against the member.
- Full or partial
- Audit trail
- Auto-update reporting
Day Passes
Sell single visits.
Sell day passes online or at the front desk with capacity controls.
- Online checkout
- POS sale
- Visit tracking
Guest Passes
Members bring a friend.
Issue free or paid guest passes, track usage and convert guests into trials.
- Member-issued passes
- Auto-convert to leads
- Conversion reporting
Class Packs
Pre-paid session bundles.
Sell 5/10/20-class packs with expiry, then deduct credits as members book.
- Auto credit deduction
- Expiry control
- Roll-over options
PT Packages
Sell coaching in blocks.
Package PT sessions, manage usage per coach, and trigger renewal reminders.
- Coach-specific tracking
- Renewal automations
- Commission integration
Category 04 · 7 tools
Payments & POS
Every dollar in one ledger.
Subscriptions, one-off payments, POS sales, expenses and payroll — all reconciled against members and reporting.
Payments
Stripe payments, fully connected.
Every successful, failed and refunded payment linked to the member who paid it.
- Live Stripe sync
- Failed payment recovery
- Per-member ledger
Point of Sale
Sell at the front desk.
Sell products, day passes and gift cards at the counter with cash, card or member-on-account.
- Stock tracking
- Member charging
- End-of-day reports
Billing Overview
Know your MRR live.
MRR, churn, ARPU and outstanding revenue at a glance.
- Live MRR & churn
- Outstanding invoices
- Stripe payouts
Commissions
Pay coaches and sales correctly.
Track commissions per session, sale or membership signup, ready for payroll.
- Per-staff rules
- Auto-calc per payment
- Payroll export
Expenses
Log costs against the business.
Capture receipts, categorise costs and reconcile against revenue.
- Receipt upload
- Category reporting
- Approval workflow
Payroll Export
Pay staff without re-entry.
Export hours, commissions and bonuses in a format your accountant will love.
- Hours + commissions
- CSV export
- Period locking
Sales Targets
Drive the team to a number.
Set monthly targets per staff member, see live progress on the dashboard.
- Per-staff goals
- Live progress
- Leaderboard
Category 05 · 9 tools
Classes & Bookings
Timetable, bookings and waitlists in one place.
Run your timetable, take bookings, manage waitlists and handle no-shows — without juggling another booking app.
Class Timetable
Your weekly schedule.
Recurring classes, one-off sessions, capacity limits and waitlists.
- Recurring schedules
- Capacity & waitlist
- Member-facing timetable
1:1 Appointments
Book PT, assessments and consults.
Per-staff availability, online booking and automatic reminders.
- Per-coach availability
- Online booking
- SMS/email reminders
Waitlist
Auto-promote when a spot opens.
Members join the waitlist; the system promotes them automatically when a cancellation happens.
- Auto-promote
- Notify on spot
- Position visibility
Substitutions
Cover absent coaches fast.
Find available subs, notify members, and log it for payroll.
- Find available coaches
- Notify members
- Payroll-aware
No-Shows
Track and chase serial no-shows.
Auto-mark no-shows, apply fees if you charge them, and surface repeat offenders.
- Auto-detect
- Optional fees
- Repeat-offender reports
Class Ratings
Know which classes members love.
Post-class rating prompts feed into coach and timetable decisions.
- Auto-prompt members
- Per-class & per-coach scores
- Trend reporting
Locations
Multi-site ready.
Run multiple sites or studios with their own timetables and reporting.
- Per-location timetables
- Per-location reporting
- Staff per site
Staff Roster
Who's on the floor.
Plan staff rosters, track hours and link to payroll.
- Drag-and-drop roster
- Hours tracking
- Payroll-ready
Hours of Operation
Set when you're open.
Per-site opening hours, holidays and closures.
- Holidays & closures
- Reflected on website
- Booking-aware
Category 06 · 4 tools
Events & Challenges
Run workshops, challenges and member events.
Free or ticketed events, member challenges and leaderboards — without another platform.
Events
Workshops, seminars and paid events.
Ticket types, Stripe checkout, attendee lists and check-in.
- Free & paid events
- Stripe ticketing
- Attendee check-in
Challenges
8-week, 12-week, anything.
Run member challenges with sign-ups, baseline measurements, milestones and prizes.
- Sign-up pages
- Baseline & finals
- Auto-leaderboard
Leaderboard
Friendly competition that retains.
Per-challenge or all-time leaderboards driven by workouts, attendance or points.
- Real-time
- Per-challenge
- Member portal display
Member Occasions
Birthdays & anniversaries.
Auto-tracked birthdays, joining anniversaries and milestone dates with template messages.
- Auto-trigger messages
- Template library
- Retention boost
Category 07 · 10 tools
Communication
Every conversation, every channel, every person.
Shared inbox, member messaging, templates and campaigns — all linked to the right person record.
Shared Inbox
Team email without losing context.
Reply to enquiries from one inbox, with full member history on the side.
- Assignable threads
- Person-linked
- Signatures & templates
Member Messages
Two-way chat with members.
In-portal messaging plus optional email/SMS delivery, all from one thread.
- Member portal chat
- Email & SMS sync
- Staff assignment
Email Templates
Beautiful emails, no designer.
Branded templates for trials, welcome, win-back, failed payment and more.
- Live preview
- Brand-aware
- Variable substitution
Sender Identities
Send as the right person.
Verified send-as addresses per coach, site or department.
- Per-staff identities
- DKIM-verified
- Reply routing
Announcements
Talk to everyone at once.
Broadcast to all members, or to a segment, with delivery tracking.
- Segment targeting
- Schedule send
- Delivery reports
Campaigns
Multi-step marketing flows.
Welcome series, re-engagement, win-back and event promo campaigns.
- Multi-step
- Audience targeting
- Open & click stats
NPS Surveys
Measure member happiness.
Automatic NPS surveys at key touchpoints with detractor follow-up tasks.
- Auto-trigger
- Detractor alerts
- Trend reporting
Reviews
Get more Google reviews.
Prompt happy members to leave a Google review at the perfect moment.
- Smart timing
- Google-direct link
- Per-coach attribution
Testimonials
Social proof, organised.
Collect, approve and display testimonials with photos and results.
- Approval workflow
- Photo & video
- Website embed
Suggestions Box
Hear what members want.
Members submit ideas, you vote, prioritise and respond.
- Member-submitted
- Voting & status
- Close the loop
Category 08 · 5 tools
Automations & AI
Follow-up runs itself.
Automate the repetitive work — trial follow-ups, failed payments, expiry reminders — and use AI to draft messages and answer questions.
Automations
If-this-then-that for your gym.
Trigger emails, tasks, SMS and tags from any event in the system.
- Visual builder
- Library of templates
- Per-segment targeting
AI Assistant
Your operations co-pilot.
Ask questions about your gym, draft replies, summarise member history.
- Member-aware answers
- Reply drafting
- Activity summaries
Knowledge Base
Train the AI on your business.
Upload SOPs, pricing and policies so the AI answers like your best staff member.
- Doc upload
- Auto-indexed
- Powers AI replies
Webhooks
Connect anything.
Outbound webhooks on any event for Zapier, Make, or your own systems.
- Any event
- Retry logic
- Delivery logs
API Keys
Build on top of Fit System.
Issue scoped API keys for integrations or your own internal tools.
- Scoped permissions
- Rate-limited
- Revoke anytime
Category 09 · 14 tools
Coaching & Programs
Deliver coaching members feel.
Programs, workout tracking, nutrition, goals and progress — everything you need to deliver real coaching.
Programs
Build and deliver workout programs.
Library of exercises and templates, assign per member or per group.
- Exercise library
- Template programs
- Per-member assignment
Workout Logs
Track every set, every rep.
Members log workouts in the portal; coaches see progress and PRs.
- Member-logged
- Coach view
- PR detection
PT Notes
Coaching notes per session.
Per-session notes only the assigned coach can see, plus member-visible summary.
- Private coach notes
- Shared session summary
- Searchable
Nutrition
Macros & meal plans.
Set targets, deliver plans, track adherence.
- Macro targets
- Meal plan templates
- Adherence tracking
Member Goals
What they want; what's next.
Set goals with target dates and milestones, surface them at every check-in.
- Target & deadline
- Auto-progress
- Coach reminders
Milestones
Celebrate the wins.
Auto-detect PRs, streaks and milestones with shareable cards.
- Auto-detection
- Member portal feed
- Shareable cards
Badges
Gamify the journey.
Award badges for attendance, PRs, challenges and milestones.
- Auto-award rules
- Member portal
- Custom badges
Rewards
Points for action.
Members earn points for check-ins, referrals and challenges; redeem for perks.
- Point ledger
- Reward catalogue
- Auto-redemption
Fitness Assessments
Standardised testing.
Run InBody, FMS, strength tests and re-tests with charts over time.
- Custom templates
- Trend charts
- Member-visible
Body Measurements
Beyond weight.
Track weight, body fat, circumferences and photos over time.
- Multi-metric
- Photo timeline
- Member portal access
Progress
One view of every metric.
All measurements, workouts and goals in one chart per member.
- Unified chart
- Coach review queue
- Member portal
Progress Photos
Visual proof of work.
Secure upload, side-by-side comparison, privacy-first.
- Private storage
- Side-by-side
- Member-controlled
Health Score
One number for member health.
Composite score from attendance, adherence and engagement to flag at-risk members.
- At-risk alerts
- Trend over time
- Coach actions
Trainer Assignments
Who coaches who.
Assign members to head coaches; route messages and tasks accordingly.
- Per-member coach
- Message routing
- Commission-aware
Category 10 · 17 tools
Operations
Run the building, not just the brand.
Check-ins, door access, lockers, equipment and incidents — the day-to-day ops most software ignores.
Check-In Kiosk
Self-serve check-in.
Tablet-mode check-in by name, code or QR.
- Kiosk mode
- QR check-in
- Anti-pass-back
Check-In Log
Who's in the building.
Live attendance, history per member and per class.
- Live in-building
- History reports
- Capacity insight
Door Access
Members in, non-members out.
Integrate with door controllers; auto-lock for paused or expired members.
- Controller integration
- Auto status enforcement
- Audit trail
Lockers
Inventory of every locker.
Locker map, assignments and status.
- Map view
- Assignment tracking
- Status flags
Locker Rentals
Recurring locker revenue.
Charge for locker rental on the member's billing cycle.
- Recurring billing
- Auto-release on cancel
- Waitlist
Equipment Register
Every machine, tracked.
Equipment list with purchase date, warranty and service history.
- Asset register
- Warranty alerts
- Service log
Maintenance
Fix what's broken.
Log issues, assign techs, track time to fix.
- Issue log
- Assignments
- MTTR reporting
Incident Reports
Stay compliant.
Capture injuries, near-misses and complaints with required fields and sign-off.
- Required fields
- Sign-off workflow
- Export to insurer
Lost & Found
Reunite gear with members.
Log found items, notify members, mark returned.
- Photo upload
- Member notification
- Disposal rules
Vendors
Your supplier directory.
Cleaners, supplement suppliers, contractors — all in one list.
- Contact directory
- Contract links
- Spend tracking
Vendor Contracts
Never miss a renewal.
Store contracts, get notified before renewal.
- Document storage
- Renewal alerts
- Spend forecasts
Shift Handovers
Day staff to night staff.
Structured shift handover notes nobody can ignore.
- Required template
- Acknowledgement
- Searchable
Checklists
Opening, closing, cleaning.
Recurring checklists with sign-off per shift.
- Recurring schedules
- Photo proof
- Manager review
Resources
Staff knowledge base.
SOPs, scripts and policies in one searchable place.
- Categorised library
- Search
- Version history
Documents
Member files, securely stored.
Waivers, medical clearance and contracts attached to the member.
- Secure storage
- Expiry alerts
- Member upload
Waivers
Digital sign-on-glass.
Pre-signup waivers signed in the portal or at the kiosk.
- Digital signature
- Auto-attach
- Renewal flow
Staff Certifications
Stay compliant.
Track First Aid, CPR and coaching certs with expiry reminders.
- Expiry alerts
- Per-staff records
- Manager view
Category 11 · 3 tools
Staff & Team
Give the team access without giving away the keys.
Roles, permissions, hours and accountability — built for fitness teams.
Staff Directory
Your team in one place.
Profiles, roles, permissions, contact info.
- Role-based access
- Profile pages
- Active/inactive states
Team View
Who does what.
See assignments, workload and availability across the team.
- Workload view
- Per-coach load
- Availability
Audit Log
Who did what, when.
Every meaningful change logged with user, time and detail.
- Tamper-proof log
- Filter by user/object
- Compliance ready
Category 12 · 4 tools
Analytics & Reporting
Know the number that matters today.
Owner dashboard, deep analytics and BI — without exporting to a spreadsheet.
Owner Dashboard
Your business at 9am.
MRR, active members, trials, conversion, churn — the numbers that matter, every morning.
- Daily KPIs
- Trend charts
- Owner-only view
Analytics
Slice every metric.
Member growth, churn, source ROI, class attendance and more.
- Drill-down filters
- Compare periods
- Export to CSV
Business Intelligence
Custom dashboards.
Build dashboards from any data in the system — no SQL.
- Drag-and-drop
- Multi-chart dashboards
- Share with team
Onboarding Journey
First 90 days, mapped.
Track every new member through their first 90 days and flag drop-off.
- Milestone tracking
- Drop-off alerts
- Coach actions