Communication
Every conversation, every channel, every person.
Shared inbox, member messaging, templates and campaigns — all linked to the right person record.
Shared Inbox
Team email without losing context.
Reply to enquiries from one inbox, with full member history on the side.
- Assignable threads
- Person-linked
- Signatures & templates
Member Messages
Two-way chat with members.
In-portal messaging plus optional email/SMS delivery, all from one thread.
- Member portal chat
- Email & SMS sync
- Staff assignment
Email Templates
Beautiful emails, no designer.
Branded templates for trials, welcome, win-back, failed payment and more.
- Live preview
- Brand-aware
- Variable substitution
Sender Identities
Send as the right person.
Verified send-as addresses per coach, site or department.
- Per-staff identities
- DKIM-verified
- Reply routing
Announcements
Talk to everyone at once.
Broadcast to all members, or to a segment, with delivery tracking.
- Segment targeting
- Schedule send
- Delivery reports
Campaigns
Multi-step marketing flows.
Welcome series, re-engagement, win-back and event promo campaigns.
- Multi-step
- Audience targeting
- Open & click stats
NPS Surveys
Measure member happiness.
Automatic NPS surveys at key touchpoints with detractor follow-up tasks.
- Auto-trigger
- Detractor alerts
- Trend reporting
Reviews
Get more Google reviews.
Prompt happy members to leave a Google review at the perfect moment.
- Smart timing
- Google-direct link
- Per-coach attribution
Testimonials
Social proof, organised.
Collect, approve and display testimonials with photos and results.
- Approval workflow
- Photo & video
- Website embed
Suggestions Box
Hear what members want.
Members submit ideas, you vote, prioritise and respond.
- Member-submitted
- Voting & status
- Close the loop